Return & Exchange Faqs :
Q. How many days do I have to return a product? What is your return policy?
Returns accepted within 14 days of purchase. We offer free return or exchange for faulty/damaged/not as described items withn 14 days of delivery. We will even bear the return postage charges. We will refund or exchange the purchase price of merchandise in its original condition as stated in our Return And Exchange Policy and only if its accompanied by the original invoice.
We offer exchange for wrong selection or size or colour. Customers are responsible for all return postage for change of mind returns or exchange. New order or exchange are subject to merchandise availability.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.
Q. How do I return an item?
Q. How do you exchange an item with rolladeal.com?
In order to exchange an item, return the original item using the Return Or Exchange Item Instructions provided. Contact us and select another colour/size. Please note that new orders/replacements are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Q. How long does it take for a refund to be issued?
Once your returned item has been received at our warehouse and assessed by the relevant department, we’ll process the refund usually within 7 to 10 working days. Please allow 3-10 business days for refunds to be received to your original form of payment once processed. We will send you a notification once refund has been processed.
Q. Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
Q. Can I return Sale Items
On Sale items cannot be returned. Faulty items excepted.
Q. How quickly should I expect my order?
FAST POSTAGE. Where possible, we generally dispatch same day if item is bought before 2pm AEST on a business day. Otherwise items are posted within ONE business day of purchase. The delivery time is generally 3-5 business days in Australia. In some cases it may take more than 7 days. International delivery times vary. For express postage an extra fee of $10 applies. Please contact us to arrange express post. If you feel your delivery is taking longer than expected, please email us at firstname.lastname@example.org. We will notify you if there is any issue delaying the dispatch of your item due to your instructions, colour/size choice etc. Pickup is not available. For international deliveries, calculated postage applies and a flat $50 for Express postage apply.
1. Please note delivery times are just an estimate provided by Australian Post.
2. Insurance is not provided unless specified. Additional fees may apply for postage insurance.
Q. What is the shipping methods and costs?
Generally, all domestic deliveries (within Australian) are posted via Australia post in regular parcel post satchels. Please note rolladeal.com may select other carrier service at our discretion.
Most products come with free shipping. In many cases shipping will be organized from one of our suppliers.
For international buyers:-
1. Carrier’s calculated postage applies.
2. Import duties, taxes and other charges are not included in price or shipping cost of the item. These charges are the buyer’s responsibility.
3. Buyers are required to check with the customs department of their country to determine any additional charges prior to placing the order.
4. Insurance is not provided unless specified. Additional fees may apply for postage insurance.
Q. My package has arrived, but it is damaged?
Please email us email@example.com within 2 working days and we will endeavor to sort this out for you. We will raise this with the postage carrier and keep you posted.
Please note: RK Global are not liable for damaged, lost or stolen property caused by the transport company. You are welcome to organize transit insurance. Please notify us immediately after purchase should you wish to organize transit insurance.
Q. What if the item I ordered is out of stock?
Usually out of stock will be shown sold out on the website. However, in case of item going out of stock after sale or due to being found faulty/damaged etc. we will notify you of this by phone or email and ship to you as soon as possible, usually within 7-28 days depending on the supplier.
Q. Can I track my order?
Most products are sent with trackable service. Once your order has been dispatched, an email will be sent with your parcel tracking number to check the status of your delivery.
Q. What if I missed the delivery (undelivered parcels)?
If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address.
To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Domestic redelivery is charged at an additional $10.95 for Standard Shipping, and $15 for Express Shipping.
Q. How do I open an account at www.rolladeal.com?
Go to My Account, which is located on the top right hand side of the page. Click ‘create a new account’ and fill in your details as requested before clicking ‘submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Q. How do I change my account details?
Go to My Account and sign into your account using your email address and password. Click ‘Account Details’ and update, remembering to ‘Save Changes’. For security purposes, we may request further information to verify your identity.
Q. I am having trouble logging into my account?
If you forget either your login name or password please visit My Account, select ‘Sign in’ and then ‘Forgotten password?’. We will email you a new password. For security purposes, we may request further information to verify your identity. If there is any other problem with your account, please contact us.
Q. How do I add an item to My Wishlist?
Our Wishlist service allows you to select styles you like and place them in a list. This list can be saved or shared with friends and family (a great idea for those wishing to buy gifts). To create a wishlist you need to create an account with a login name and password. You will then be able to add any product to your wishlist.
Q. How secure is my personal information?
Online Ordering FAQs
Q. How do I order online?
To make a purchase online, simply browse through our items and once you have made your selection, click on the “Add to Shopping Cart” button which will place each item you wish to purchase into your Shopping Cart.
Once you are ready to finalize your order, click on the “Proceed to Checkout” button inside your Shopping Cart and follow the prompt to complete your purchase. You will need to log into your account here. You may choose to make purchase as a guest.
Q. How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by product category under the Shop menu. Once you have selected your desired category, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords.
Q. How will I know that Rolladeal has received my order?
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not receive this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
Q. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, contact the Customer Us to confirm the placement of your order.
Q. If an item is out of stock is there a way I can be notified when it becomes available? And What happens if I ‘Register Interest’ for an item?
Where certain items are ‘unavailable to purchase at present time’ on www.rolladeal.com, you may be given the opportunity to ‘Register Interest’.
If you choose to ‘Register Interest’, our Customer Service will notify you as soon as the item is available to purchase on our webstore. No payment is taken during this process and the product is not reserved for you.
Please note: we are not able reserve items or guarantee size availability.
Q. What if I received a faulty item?
We offer free return or exchange for faulty/damaged/not as described items withn 14 days of delivery. We will even bear the return postage charges. We will refund or exchange the purchase price of merchandise in its original condition as stated in our Return And Exchange Policy and only if its accompanied by the original invoice.
Q. Can I cancel my order?
Customer Service is unable to cancel or make changes to an order once it has been placed. Your order will be processed and a confirmation email sent on shipping. On delivery, if any items are unsuitable and meet the return conditions. Please see How To Return Or Exchange An Item (Instructions) on Return & Exchange Policy page.
Q. Are your prices in Australian Dollars (AUD)?
Yes, all pricing is in Australian Dollars.
Q. What payment method does rolladeal.com accept?
• Rolladeal Gift Vouchers