Below FAQ are some common concerns of our customer before purchasing the any products, if you have other questions, please just send it to admin@rolladeal.com
Returns accepted within 14 days of purchase. We offer free return or exchange for faulty/damaged/not as described items withn 14 days of delivery. We will even bear the return postage charges. We will refund or exchange the purchase price of merchandise in its original condition as stated in our Return And Exchange Policy and only if its accompanied by the original invoice. We offer exchange for wrong selection or size or colour. Customers are responsible for all return postage for change of mind returns or exchange. New order or exchange are subject to merchandise availability. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.
Please see How To Return Or Exchange An Item (Instructions) on INSTRUCTIONS FOR RETURNS OR EXCHANGE page.
In order to exchange an item, return the original item using the Return Or Exchange Item Instructions provided. Contact us and select another colour/size. Please note that new orders/replacements are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Once your returned item has been received at our warehouse and assessed by the relevant department, we’ll process the refund usually within 7 to 10 working days. Please allow 3-10 business days for refunds to be received to your original form of payment once processed. We will send you a notification once refund has been processed.
Original shipping charges incurred at the time of purchase are non-refundable.
On Sale items cannot be returned. Faulty items excepted.
FAST POSTAGE. Where possible, we generally dispatch same day if item is bought before 2pm AEST on a business day. Otherwise items are posted within ONE business day of purchase. The delivery time is generally 3-5 business days in Australia. In some cases it may take more than 7 days. International delivery times vary. For express postage an extra fee of $10 applies. Please contact us to arrange express post. If you feel your delivery is taking longer than expected, please email us at greatendurance@gmail.com. We will notify you if there is any issue delaying the dispatch of your item due to your instructions, colour/size choice etc. Pickup is not available. For international deliveries, calculated postage applies and a flat $50 for Express postage apply.

Important Note:-
1. Please note delivery times are just an estimate provided by Australian Post.
2. Insurance is not provided unless specified. Additional fees may apply for postage insurance.
Generally, all domestic deliveries (within Australian) are posted via Australia post in regular parcel post satchels. Please note rolladeal.com may select other carrier service at our discretion. Most products come with free shipping. In many cases shipping will be organized from one of our suppliers.

For international buyers:-
1. Carrier’s calculated postage applies and a flat $50 for Express postage apply.
2. Import duties, taxes and other charges are not included in price or shipping cost of the item. These charges are the buyer's responsibility.
3. Buyers are required to check with the customs department of their country to determine any additional charges prior to placing the order.
4. Insurance is not provided unless specified. Additional fees may apply for postage insurance.
Please email us greatendurance@gmail.com within 2 working days and we will endeavor to sort this out for you. We will raise this with the postage carrier and keep you posted.
Please note: RK Global are not liable for damaged, lost or stolen property caused by the transport company. You are welcome to organize transit insurance. Please notify us immediately after purchase should you wish to organize transit insurance.
Usually out of stock will be shown sold out on the website. However, in case of item going out of stock after sale or due to being found faulty/damaged etc. we will notify you of this by phone or email and ship to you as soon as possible, usually within 7-28 days depending on the supplier.
A flat rate of $10 for Express Shipping applies for deliveries within Australia and $50 for international buyers. Next Day delivery may be available to customers located in Australian CBD, metro and major regional areas (excluding Perth metro and Darwin). Please check with Australia Post to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery may still result in a faster delivery than Standard delivery.
Most products are sent with trackable service. Once your order has been dispatched, an email will be sent with your parcel tracking number to check the status of your delivery.
If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address.
To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Domestic redelivery is charged at an additional $10.95 for Standard Shipping, and $15 for Express Shipping.
Go to My Account, which is located on the top right hand side of the page. Click 'create a new account' and fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Go to My Account and sign into your account using your email address and password. Click 'Account Details' and update, remembering to 'Save Changes'. For security purposes, we may request further information to verify your identity.
If you forget either your login name or password please visit My Account, select 'Sign in' and then 'Forgotten password?'. We will email you a new password. For security purposes, we may request further information to verify your identity. If there is any other problem with your account, please contact us.
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